DECISION MAKING AND INFORMATION POLITICS Essay Example | Topics and Well Written Essays - 750 words

DECISION MAKING AND INFORMATION POLITICS - Essay Example in the help desk that are being addressed by the technical department of every company, where the companies become ineffective to solve their problem. The reason behind this is the lack of proper knowledge of the staffs and new employees recruited in the help desk, who fails to deliver the services properly to the customers. Therefore, it is essential for the organizations to implement effective strategies that would help in establishing an effective help desk for the organizations, which will provide the best possible customer services to the end users (1CBS Interactive, 2015). For the effectiveness of help desk in any organization, it is important for recruiting and hiring the people, who are competent enough with the required work and possess necessary skills and knowledge regarding various technical aspects that he/she have to deal with. In the help desk, the personnel will be required to interact with the clients and customers and resolve their respective queries for which it is vital to hire the personnel, who possess good interpersonal skill as well as communication skill. Moreover, hiring the personnel with computer knowledge is essential, as they have to work in computers over the network. The personal and professional backgrounds of the candidates should also be checked while hiring them that would help in selecting appropriate candidates for the help desk job roles (2CBS Interactive, 2015). For a help desk manager, it is an effective consideration to understand the psychology of the customers and try to solve their queries and requirements without facing complexities. The major objective of a help desk is to provide technical support to the consumers and end users on the basis of their queries. The customers may sometimes speak rudely or may use abusive words, but the help desk personnel are required to stay calm and make the customers understand regarding the problems and suggest an effective solution to the problem. Moreover, a company may have

Leadership in Difficult Times Research Paper Example | Topics and Well Written Essays - 1500 words

Leadership in Difficult Times - Research Paper Example A beautiful landscape comprising of Colorado Mountains: Mt. Antero, Mt. Princeton and Chalk Cliffs, surrounds the Ranch which increases the attraction of the place. The Wolmingtons have been the most gracious and kind hosts in the entire Colorado as their guests (more of clients) continue to repeat their returns year after year. There are guest rooms, family lunches and dinners, hunting time with exciting adventures and do-it-yourself guides that allow their clients to feel at home (â€Å"DVR†, 2012). After the death of Clara, Parker thought he was left alone. However, his fourth generation has now taken over the Deer Valley Ranch operations and continues to offer the same homely feeling and adventure to their guests which Parker and Clara together provided. At the age of 94, Parker died in 2011. Now, Levi, Halley, Cora, Daniel and Jordan are the heirs of the Deer Valley Ranch and have to ensure that it continues to thrive like before. Today is 19th March, 2012. Daniel woke up from his bed after a beautiful night sleep. It has been almost five months since Parker’s death, and things have been moving smoothly. Daniel smiled and lazily moved towards the morning newspaper lying on the breakfast table. Levi was in the kitchen and beautiful aroma of baked bread and hot coffee drifting from there and fresh morning air from the Colorado Mountains broadened Daniel’s smile even further. ... All of them like Daniel for his leadership qualities and the ability to envisage team working spirit in the Ranch that has only benefitted the entire Ranch family which includes its clients. But things do not remain all the same every day. Daniel took up the newspaper and all of a sudden, his smile turned into a horror stricken one. A shout from his mouth left Levi stranded between the desire to run to Daniel and the bread in the oven that was only seconds from ready. Levi’s mind decided for the former and she ran to Daniel who was pulling hard on the arm chair. â€Å"What happened?† asked Levi. Getting no response, she filled a glass of water and put it to Daniel’s lips. He took a long swallow of water and his mind started working. â€Å"We are in the recessions. Prices of food and inflation have risen tremendously and we have 7,000 deer and one goat in the Ranch to feed. How are we going to save our Ranch within no time?† said Daniel with a perplexed exp ression. â€Å"Don’t worry, everything will be alright†, answered Levi with a confident smile. â€Å"We just need to inform others and devise a strategy to save the deer from dying† said Levi. â€Å"Yes, you are right. Let me call Jordan, Halley and Cora. We should immediately sort out this matter†, exclaimed Daniel. Within an hour, all of the five heirs of Deer Valley Ranch were sitting outside the Ranch House. â€Å"We have to save our Grandparent’s Ranch as it means everything to us. The prices of the food have increased three times as of today’s newspaper. We have 7,000 deer and only one goat in the Ranch, which means we will not be able to provide the required level of food in terms of quantity and quality to